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ActiveAuditWon by NAVY FEDERAL CREDIT UNION

Checking or savings account: Problem caused by your funds being low

Consumer Financial Protection Bureau

Source: cfpb
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Key Details

Posted Date
Source
cfpb
Awarded To
NAVY FEDERAL CREDIT UNION

Description

On several occasions for many years, I was charged a {$20.00} overdraft fee by Navy Federal Credit Union, despite not having sufficient funds in my account at the time of the transaction. However, I did not receive a clear warning that these charges would occur, nor was I given sufficient time or opportunity to prevent them. Additionally, I was unaware that my account would be charged multiple overdraft fees for transactions that occurred within a short period. I understand that overdraft fees are typically assessed when there are insufficient funds in an account ; however, in my case, I believe the circumstances warrant reconsideration. The fees were charged despite my limited balance, and I feel that the terms and conditions were not clearly communicated regarding how and when these fees would be applied. Furthermore, there was no notice or alert that additional fees would be incurred after the initial charge.

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This audit was awarded to NAVY FEDERAL CREDIT UNION. Use Bureauify to analyze this vendor's contract history and win patterns.

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Checking or savings account: Problem caused by your funds be — Consumer Financial Protection Bureau | Bureauify