EO 12862 — Setting Customer Service Standards

About EO 12862: Setting Customer Service Standards

EO 12862: Setting Customer Service Standards has 10,000 active records. Primary activity: contract (99% of records).

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Summary

Directed federal agencies to establish and implement customer service standards comparable to the best in business. Required agencies to survey customers and post service standards.

Impact on Federal Contracting

Created the foundation for customer experience requirements in service contracts. Contractors providing public-facing services must meet agency customer service standards and support satisfaction measurement.

Details

EO Number

12862

President

Clinton

Date Signed

1993-09-11

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All Contracts Grants Federal Agencies90+States & Territories56 Set-Aside Programs15+NAICS Industries1,051 Industry Sectors20 Top Contractors100

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EO 12862: Setting Customer Service Standards Contract410,002

410,002 contract available

EO 12862: Setting Customer Service Standards Contracts5,737

5,737 contracts available

EO 12862: Setting Customer Service Standards Lobbying Disclosure43

43 lobbying disclosure available

EO 12862: Setting Customer Service Standards Spending4

4 spending available

EO 12862: Setting Customer Service Standards Consumer Complaint3

3 consumer complaint available

EO 12862: Setting Customer Service Standards Research1

1 research available

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Frequently Asked Questions

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This executive order is linked to 10,000 federal records. Executive orders can create new procurement requirements, change set-aside rules, or mandate compliance standards that directly affect how contractors do business with the government.

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EO 12862: Setting Customer Service Standards has 10,000 active records across 6 categories: contract (410,002), contracts (5,737), lobbying disclosure (43), spending (4), consumer complaint (3). Use the tabs above to filter by a specific record type.

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Bureauify. (2026). EO 12862: Setting Customer Service Standards — Federal Contract Intelligence. Bureauify Federal Intelligence. Retrieved April 30, 2026, from https://bureauify.com/executive_order/eo-12862-setting-customer-service-standards

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EO 12862: Setting Customer Service Standards

EO 12862: Setting Customer Service Standards Federal Records

Research Plan: Each Aspis Project Focuses on an Empirically-supported Strategy That Has Demonstrated Efficacy for Preventing Suicidal Behavior Among Military Personnel in at Least One Randomized Clini

DELIVERY ORDER HSCEOP07F00544 (P00001) awarded to CHOICEPOINT INC, was modified for the amount of $0

DEFINITIVE CONTRACT N6523604C7602 (P00004) awarded to G&H INTERNATIONAL SERVICES LLC, was modified for the amount of $0

New DELIVERY ORDER GSMPNB0N9056 awarded to HAGEMEYER NORTH AMERICA INCORPORATED for the amount of $234.48

New PURCHASE ORDER PSA06P0071 awarded to NATIONAL MAILING SYSTEMS INCORPORATED for the amount of $7,406

FOLLOW-ON SOLE SOURCE FROM CONTRACT NUMBER (16PBGC24P0010). THE CONTRACTOR SHALL PROVIDE MONTHLY INVESTMENT RETURN DATA FOR STANDARD, BLENDED, AND CUSTOM BLOOMBERG INDEX SERVICES LIMITED ("BLOOMBERG")

THE CENTER FOR CLINICAL STANDARDS AND QUALITY (CCSQ) SERVICE CENTER IS THE CENTRAL POINT FOR QUALITYNET CUSTOMERS TO REPORT PROBLEMS AND SEEK ASSISTANCE WITH PROBLEM REPORTS AND SERVICE REQUESTS. SERV

The Contractor Shall Supply Information Technology Support Services for System Sustainment Efforts Including Program Management, Software Engineering, Quality Assurance, Configuration Management, Cust

The Academy of Program/project and Engineering Leadership (appel) Is Located Within Nasa's Oce and Is Responsible for Developing Nasa's Technical Workforce in Three Main Areas of Professional Developm

Improving Glaucoma Care Using a Scalable Decision Support System