Money transfer, virtual currency, or money service: Fraud or scam
Consumer Financial Protection Bureau
Key Details
- Posted Date
- Source
- cfpb
- Awarded To
- Block, Inc.
Description
Cash App Fraud- On XXXX XXXX I had {$150.00} stolen from me on Cash App under the tag name Tg XXXX XXXX I reported it to Cash App but never received confirmation of an open investigation. On XXXX XXXX I sent my daughter {$50.00} on Cash App. I received a pending confirmation that it couldn't be transferred until my identity had been confirmed. The next morning when the approval text came into me it didn't come in with Cash App on the text it was sent by the tag name XXXX XXXX. That night while my identity was in the process of being approved my daughters bank account was hit for {$95.00} dollars in small increments. She called Cash App and they were of no help. She called her bank to dispute the charges. I called Cash App to tell them someone was operating under their company name with the tag name XXXX XXXX. They seemed disinterested. I asked them how they could allow someone to send me a text using their company name and they just told me to not open the text, to delete it. I said so you aren't concerned that someone is running your company name with a fraud scheme. They said they couldn't do anything about that. I have removed all accounts with Cash App and won't ever use them again.
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Data sourced from cfpb