Checking or savings account: Problem with a lender or other company charging your account

TRUIST BANK ALLOWED UNAUTHORIZED TRANSACTIONS ON MY CHECKING ACCOUNT FOR XXXX MONTHS AND DID NOT EVEN CATCH THE FRAUDULENT ACTIVITY. ONCE I NOTICED THE FRAUDULENT ACTIVITY, I CONTACTED THEM TO FILE A complaint. It took me an ENTIRE DAY TO DO SO. THE CUSTOMER SERVICE REPS weren't fluent IN XXXX, WHICH CAUSED FRUSTRATION ON BOTH SIDES. ONCE I THOUGHT THE MATTER WAS RESOLVED AFTER GOING TO THE LOCAL BRANCH TO CLOSE THE ACCOUNT, I NOTICED THAT THE BANK REIMBURSED ME FOR XXXX FRAUDULENT TRANSACTIONS V/S THE XXXX THAT WERE DONE. ON XXXX, I've CALLED THE FRAUD TEAM OVER 6 TIMES AND WAS HUNG UP ON, and there was NO RESOLUTION. THEY ARE RUDE, AND I STILL HAVEN'T GOT A RESOLUTION ON THE ACCOUNT.