OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience — Government Contracting

OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience has 80,329 active records. Primary activity: contract (93% of records). 10 contractors competing for work here — a competitive market. 60.6% of opportunities carry a Full and Open Competition set-aside. Average award: $20,299,416 — 71x the national average. Expect detailed proposals with past performance requirements.

Explore all federal records for OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience — contracts, grants, spending, research, and more. Updated hourly.

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Market Intelligence — OMB M-23-16

Active Records

432,983

Total Award Value

Not specified

Average Value

$20,299,416

Record Types

5

Records by Type

Contracts355,738Job Listings61,737Regulations12,765Grants2,727Vulnerabilities16

Top Contractors in OMB M-23-16

#	Contractor	Awards	Total Value
1		34,565	Not specified
2	THE NORTHERN TRUST COMPANY	4,033	Not specified
3	VERIZON WIRELESS	3,777	Not specified
4	CONSOLIDATED ELECTRICAL DISTRIBUTORS	2,254	Not specified
5	PITNEY BOWES INC	2,005	Not specified
6	GENUINE PARTS CO. DBA NAPA	1,750	Not specified
7	CINTAS CORPORATION NO 2	1,635	Not specified
8	DELL	1,552	Not specified
9	RICOH USA, INC.	1,542	Not specified
10	U.S. BANK NATIONAL ASSOCIATION	1,500	Not specified

1.

Not specified

2.THE NORTHERN TRUST COMPANY

Not specified

3.VERIZON WIRELESS

Not specified

4.CONSOLIDATED ELECTRICAL DISTRIBUTORS

Not specified

5.PITNEY BOWES INC

Not specified

6.GENUINE PARTS CO. DBA NAPA

Not specified

7.CINTAS CORPORATION NO 2

Not specified

8.DELL

Not specified

9.RICOH USA, INC.

Not specified

10.U.S. BANK NATIONAL ASSOCIATION

Not specified

Set-Aside Distribution

Full and Open Competition60.6%Small Business Set-Aside24.9%NONE4.6%Service-Disabled Veteran-Owned Small Business3.9%Veteran-Owned Small Business2.9%8(a) Business Development1.1%Women-Owned Small Business1.1%HUBZone Small Business0.5%MBE0.2%Small Business Set-Aside0.2%

Monthly Activity (Last 12 Months)

2026-08

0

2026-09

0

2026-10

1

2026-11

0

2026-12

0

2027-01

0

2027-02

0

2027-03

0

2027-04

0

2027-05

0

2027-06

0

2027-07

1

Key Requirements

CX measurement standards and metrics
A-11 Section 280 reporting requirements
Customer journey mapping for designated services
Service design improvements based on feedback
Annual CX capacity assessments

Details

Document

M-23-16

Other Management & Operations Documents

A-130: Managing Information as a Strategic ResourceA-130 A-25: User ChargesA-25 M-22-03: Strengthening the Federal Government's Commitment to FOIAM-22-03

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All Contracts Grants Federal Agencies90+States & Territories56 Set-Aside Programs15+NAICS Industries1,051 Industry Sectors20 Top Contractors100 Closing Soon New This Week Trends

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OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience Contract74,531

74,531 contract available

OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience Jobs3,205

3,205 jobs available

OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience Contracts1,399

1,399 contracts available

OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience Regulations491

491 regulations available

OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience Research350

350 research available

OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience Grants331

331 grants available

OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience Lobbying Disclosure10

10 lobbying disclosure available

OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience Audits6

6 audits available

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OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience in Virginia

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OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience in District of Columbia

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OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience in Maryland

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Small Business OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience

Small Business set-aside opportunities

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Frequently Asked Questions

What types of records are available for OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience?

OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience has 80,329 active records across 9 categories: contract (74,531), job listing (3,205), contracts (1,399), regulatory (491), research (350). Use the tabs above to filter by a specific record type.

Are there small business set-aside opportunities for OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience?

Yes — 69,439 opportunities have a small business set-aside. The most common is Full and Open Competition (60.6% of set-asides). Small businesses should verify their certifications are current in SAM.gov.

What is the typical contract value for OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience?

The average award value is $20,299,416. This is a high-value market — expect detailed proposal requirements and longer evaluation cycles.

How do I track new opportunities for OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience?

Create a free Bureauify account to save this search, set up email alerts for new postings, and track deadlines. All data is sourced from SAM.gov, USAspending, FPDS, and Grants.gov and updated hourly.

How often is this data updated?

Bureauify aggregates data from multiple federal sources — SAM.gov, USAspending, FPDS, and Grants.gov — and updates hourly. Active solicitations, awards, grants, and other federal records are refreshed throughout the day.

Cite this page

Bureauify. (2026). OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience — Federal Contract Intelligence. Bureauify Federal Intelligence. Retrieved , from https://bureauify.com/omb/m-23-16

Data Methodology

Data Sources

Primary: SAM.gov, USAspending.gov, FPDS.gov, Grants.gov. Supplemented by 100+ federal data feeds including GAO, IG reports, Federal Register, and agency forecasts. Currently indexing 80,329 records.

Refresh Frequency

SAM.gov opportunities: Daily
FPDS awards: Twice daily
Grants.gov: Daily + weekly full sync
USAspending: Weekly

Processing

Records are normalized, deduplicated, and enriched with NAICS descriptions, agency hierarchies, and set-aside classifications. Semantic embeddings enable concept-based search beyond keyword matching.

Disclaimer

Data is sourced from official federal systems and refreshed regularly. Verify critical details on the originating agency website before making business decisions.

This omb page aggregates data across all indexed federal sources.

Why Bureauify

SAM.gov

Raw solicitation listings. No market context, no competitive analysis, no trend data.

Google

Cached pages from scattered sources. No unified view, no real-time updates, no intelligence layer.

Bureauify

80,329 records from 160+ federal sources, updated daily. Market scoring, competitive analysis, and lifecycle tracking built in.

OMB M-23-16: Measuring, Monitoring, and Improving the Federal Customer Experience Government Contracts & Federal Records

Management and Program Analyst (Project Manager)

Quality Assurance Spec (metrology)

Supervisory Accountant (Systems), GS-0510-15, FPL: GS-15, (DE)

Supervisory Intelligence Specialist

Supervisory General Supply Specialist (title 32)

Federal Real Property: Leading Practices Could Help GSA Better Achieve Its Reorganization Goals

From Funds Awarded to the University of South Carolina by the U.s. Department of Education for Project Year 3 of the Carolina Family Engagement Center (cfec) (award # S310a230032, 10/1/23 – 9/30/26),

K-12 Education: Research on Effectiveness of Professional Development Is Mixed, but Teachers Find Collaborative Learning Most Useful

Department of Education: Opportunities Exist to Strengthen Accountability in Higher Education

K-12 Education: Characteristics and Turnaround Strategies of Schools Identified for Comprehensive Support and Improvement

GRANT FOR RESEARCH NNX07AN59G (2) awarded to COLUMBIA UNIVERSITY, was modified for the amount of $0

Older Workers: Department of Labor Should Help State and Local Partners Share Promising Practices

48--VALVE,ACTUATOR ASSY, IN REPAIR/MODIFICATION OF

C1DA--FY26 (AE) - 575-26-101 - Design - Renovate Clinic for Optometry

CONVERTER, DIGITAL

Modular Synthesis of Saturated, Nitrogen-Containing Heterocycles Guided by Mechanism-Aware Machine Learning Models

Modular Synthesis of Saturated, Nitrogen-Containing Heterocycles Guided by Mechanism-Aware Machine Learning Models

Monell Scientist Entrepreneurial Program for Healthy Aging (MSEP-HA)

Monell Scientist Entrepreneurial Program for Healthy Aging (MSEP-HA)

Acoustic and Physiological Outcome Measures for Laryngeal Dystonia

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Key Requirements

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Frequently Asked Questions

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Data Sources

Refresh Frequency

Processing

Disclaimer

Why Bureauify

Popular Agencies

Top NAICS Codes

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